Thank you for choosing MyEye Optometrist. We strive to provide excellent service and want you to be satisfied with your purchase. Please read this Refund Policy carefully before making a purchase.
1.Refund Eligibility
1.1 Products and Services:
Refund eligibility varies depending on the type of product or service:
Eyewear and Accessories: Refunds are eligible within 30 days of purchase, provided the item is unused, in its original condition, and accompanied by the original receipt.
Services (e.g., Eye Exams): Refunds for services rendered are determined on a case-by-case basis. If you are dissatisfied with a service, please contact us promptly to discuss your concerns.
2.Non-Refundable Items
2.1 Customized Products:
Products that have been customized or personalized, such as prescription lenses, are non-refundable. Please double-check your prescription information before finalizing your purchase.
2.2 Promotional and Clearance Items:
Promotional and clearance items are final sale and not eligible for refunds.
3.Refund Process
3.1 How to Request a Refund:
To request a refund, please contact our customer service team at [contact@email.com] within the eligible time frame. Provide your order number and a detailed explanation of the reason for the refund request.
3.2 Refund Approval:
Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable period.
4.Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check your bank account first. Then, contact your credit card company or bank, as there may be processing time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [contact@email.com].
5.Contact Us
If you have any questions about our Refund Policy, please contact us at:
MyEye Optometrist
23 PEKELILING SEMPADAN, 11400 AYER ITAM PULAU PINANG MALAYSIA
Email: info@myeye.com.my
Phone: 017-4541864
6.Changes to This Refund Policy
We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
